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Australian Competition and Consumer Commission
Www.accc.gov.au The latest information on consumer rights, travel and event cancellations in relation to COVID-19. This will be updated regularly as new guidance is available. The latest information on the rights and obligations of businesses in response to events caused by the COVID-19 pandemic. This will be ...
ACCC action sees APT commit to providing customers higher ...
Www.accc.gov.au Thousands of Australians will receive additional refund amounts for cancelled travel after Australian Pacific Touring Pty Ltd (APT), trading as APT and Travelmarvel, agreed to stop deducting marketing and overhead costs from booking refunds and to reimburse customers who had previously had these costs deducted from their refund.
Infant Nutrition Council Limited | ACCC
Www.accc.gov.au The INC is seeking re-authorisation for current and future manufacturers in, and importers into, Australia of infant formula to make and give effect to the Marketing in Australia of Infant Formula: Manufacturers and Importers Agreement (MAIF Agreement). The MAIF Agreement is a voluntary self-regulatory code of conduct which governs the marketing of infant formula for infants up to 12 months ...
Complaints & problems | ACCC
Www.accc.gov.au The ACCC offers advice to consumers about how to resolve problems or make a complaint. You can use our complaint letter template to help you draft a letter to the business.
Debt collection guideline for collectors & creditors | ACCC
Www.accc.gov.au The ACCC and ASIC have jointly produced this guideline which aims to assist creditors, collectors and debtors understand their rights and obligations, and ensure that debt collection activity is undertaken in a way that is consistent with consumer protection laws.
Digital platforms inquiry | ACCC
Www.accc.gov.au On 4 December 2017, the then Treasurer, the Hon Scott Morrison MP, directed the ACCC to conduct an inquiry into digital platforms. The inquiry looked at the effect that digital search engines, social media platforms and other digital content aggregation platforms have on competition in media and advertising services markets. In particular, the inquiry looked at the impact of
s.87B undertakings register | ACCC
Www.accc.gov.au The Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking from Visa AP (Australia) Pty Limited and Visa Worldwide Pte Limited (together Visa) in relation to concerns that Visa may have limited competition in relation to debit card acceptance through its dealings with large merchants.
Gas inquiry 2017-2025 | ACCC
Www.accc.gov.au Media releases. ACCC to investigate and report on Australian gas markets and market transparency - 20 April 2017. Interim gas report finds substantial shortfall for east coast likely in 2018 - 25 September 2017. Some improvements in gas market, but prices still too high - 12 December 2017. More transparency on gas pricing - 27 April 2018. East coast gas market conditions have eased, but more ...
Murray-Darling Basin water markets inquiry | ACCC
Www.accc.gov.au The ACCC has been directed to conduct an inquiry into markets for tradeable water rights in the Murray-Darling Basin.
Mobile coverage | ACCC
Www.accc.gov.au Understanding a mobile phone provider’s coverage is important so you know your mobile phone will work where you plan to use it. You should check a provider’s website for their coverage in areas such as your home, workplace and commute.
Digital platforms inquiry - final report | ACCC
Www.accc.gov.au This is the final report for the Digital Platforms Inquiry. In December 2017, the ACCC was directed to consider the impact of online search engines, social media and digital content aggregators (digital platforms) on competition in the media and advertising services markets.
National Consumer Congress 2021 - Virtual Lecture Series ...
Www.accc.gov.au The ACCC is planning a series of online events as part of the National Consumer Congress 2021 - Virtual Lecture Series. About the events. The series will consist of four short virtual events streamed weekly in March and April, beginning with the Ruby Hutchison Memorial Lecture on Monday 15 March 2021, World Consumer Rights Day.. The theme of the series will be How can we rebuild a safer ...
Proposed amalgamation of BPAY, eftpos and NPPA | ACCC
Www.accc.gov.au The Australian Competition and Consumer Commission has received an application for merger authorisation from Industry Committee Administration Pty Ltd (ICA) seeking to amalgamate ownership of BPAY Group Pty Ltd and BPAY Pty Ltd, eftpos Payments Australia Limited and NPP Australia Limited under a new entity (NewCo) by way of share acquisition.
Internet Activity RKR 2020 | ACCC
Www.accc.gov.au On 8 December 2020, the ACCC finalised its review of the Internet Activity Record Keeping Rule (RKR) and released a revised instrument. To allow carriers and carriage service providers time to the make the appropriate system adjustments, changes to the Rules do not take effect until the 2021-22 financial year.
Disability, health & consumer protection agencies | ACCC
Www.accc.gov.au There are a number of national and local state and territory agencies that can provide you information about your rights and assist you with enquiries or complaints about disability and health services.
Digital platforms | ACCC
Www.accc.gov.au Digital platforms and the ACCC. The ACCC has set up a specialist Digital Platforms Branch to conduct further work related to digital platform markets.
Disputing a debt | ACCC
Www.accc.gov.au Verifying a debt. Make sure you actually owe the debt. Ask the debt collector for proof (such as documents or account statements) if you think the debt is not yours or if …
ACCC telecommunications report | ACCC
Www.accc.gov.au The telecommunications report is made up of two parts — competitive safeguards within the Australian telecommunications industry and changes in the prices paid by consumers for telecommunications services. The ACCC is required to publish this report on its …
Telstra Corporation Limited | ACCC
Www.accc.gov.au The Australian Competition and Consumer Commission (ACCC) has accepted a court enforceable undertaking from, and instituted proceedings on 26 November 2020 against, Telstra Corporation Ltd (Telstra) concerning allegations of unconscionable conduct involving the sale of post-paid mobile products to Indigenous Australian consumers in the Northern Territory, Western Australia and South …
Avoiding unfair business practices
Www.accc.gov.au Avoiding unfair business practices 7 disclaimers, terms and conditions are not unfair. An unfair contract term will be void (treated as if it never existed).
Accreditation frequently asked questions (FAQs) Consumer ...
Www.accc.gov.au Accreditation Frequently Asked Questions – Consumer Data Right – May 2020 5 providing the full name, date of birth and contact details for that person.
Airline competition in Australia - March 2021 report | ACCC
Www.accc.gov.au Third report on the ACCC’s monitoring of Australian domestic air passenger transport services.
Measuring Broadband Australia
Www.accc.gov.au Prepared for Australian Competition & Consumer Commission 2 September 2020 Overview 22 May 2020 to 20 June 2020 This is the tenth report issued as part of the Measuring Broadband Australia project.
Consumers with disability—Where to go for advice or …
Www.accc.gov.au It’s OK to speak up or complain Governments and service providers have a role to play in supporting people with disability. There are different services available for advice or help depending on the issue.
Airport monitoring reports | ACCC
Www.accc.gov.au This report presents the results of the ACCC's price, financial reporting and quality of service monitoring for aeronautical services and car parking for Brisbane, Melbourne (Tullamarine), Perth and Sydney (Kingsford Smith) airports for the 2019-20 financial year.
Benchmarking Opex and Capex in Energy Networks
Www.accc.gov.au Benchmarking Opex and Capex in Energy Networks ACCC/AER Working Paper No. 6, May 2012 1 Foreword The working paper Benchmarking Opex and Capex in Energy Networks reviews five alternative benchmarking methods – namely partial performance indicators, index-
Dismissals Direct Pty Ltd (also known as Unfair Dismissals ...
Www.accc.gov.au On 4 December 2020 the Australian Competition and Consumer Commission (ACCC) issued a Public Warning Notice to warn consumers about the alleged conduct of Dismissals Direct Pty Ltd trading as Unfair Dismissals Direct (Unfair Dismissals Direct) ACN 616 466 865. Mr John Bingham is the director of Unfair Dismissals Direct.
NBN customers urged to check if they’re entitled to a ...
Www.accc.gov.au The ACCC is encouraging NBN customers experiencing slow connection speeds to contact their retail service provider (RSP) as they may be eligible for a refund following undertakings it has negotiated with RSPs over the last 15 months. Telstra, Optus, TPG, iiNet, Internode, Dodo, iPrimus and Commander have each admitted that they likely made false or misleading representations
Northern Australia insurance inquiry | ACCC
Www.accc.gov.au On 25 May 2017, the Australian Government directed the ACCC to conduct a wide-ranging inquiry into the supply of home, contents and strata insurance in Northern Australia.
LNG netback price series | ACCC
Www.accc.gov.au Last updated on 16 April 2021. Next update on 3 May 2021. Note: the ACCC has published the LNG netback price series and accompanying information to provide general information only. It should not be regarded as financial or other professional advice. The series, prices and accompanying information are subject to the limitations as stated on this web page and in the ACCC’s Guide to the LNG ...
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